Arcane Dispatch & Shipping Policy
Transparent timelines, artisan foundries, and the sacred 30-day transit oath.
The Global Foundry Model & Direct Craftsmanship
To provide museum-grade dark fantasy jewelry, blades, and gothic apparel without inflated distributor markups, PyreVault collaborates with a vetted network of specialized master craftspeople and foundries across North America, Europe, and Asia.
Rather than letting relics collect dust in traditional warehouse storage, each artifact is cast, hand-finished, inspected, and dispatched directly from our specialized artisan workshops to your doorstep. This keeps prices honest, reduces excess production waste, and guarantees that every artifact received is freshly forged.
Arcane Transit Milestones
From the foundry fire to your private collection
Order Confirmation & Forging Queue
Immediate - 12 HoursYour order is logged and secured in our foundry schedule. You receive immediate email confirmation and order access.
Hand-Finishing & Quality Inspection
2 to 4 Business DaysMaster artisans inspect stone settings, polish patinas, test clasps, and encase your relic in protective packaging.
Courier Dispatch & Live Tracking
Day 3 - 5Your parcel enters postal transit. You receive an automated tracking link with live doorstep tracking updates.
Arrival at Your Sanctuary
See Regional EstimatesDelivered securely to your address. Signature confirmation or secure postal drop depending on carrier guidelines.
Estimated Delivery Windows by Realm
| Destination | Standard Transit | Dispatch Fee |
|---|---|---|
| United States | 7 - 14 Business Days | Free on orders $75+ (or $4.95 standard) |
| Canada | 8 - 15 Business Days | Free on orders $75+ (or $5.95 standard) |
| United Kingdom & Europe | 6 - 12 Business Days | Free on orders $75+ (or $4.95 standard) |
| Australia & New Zealand | 8 - 15 Business Days | Free on orders $75+ (or $6.95 standard) |
| Rest of Realm (Worldwide) | 10 - 20 Business Days | Free on orders $75+ (or $7.95 standard) |
Why Multiple Packages May Arrive
Because certain relics demand distinct crafting specialties—such as high-carbon steel blades forged in dedicated blade ateliers, intricate solid sterling rings cast in jewelry studios, and heavy fleece streetwear produced by specialized textile houses—your order may occasionally be split into multiple shipments.
Rest assured: You will never be charged extra shipping fees for split parcels, and each package will receive its own unique tracking number sent directly to your email.
The 30-Day Pyre Transit Oath
We take full responsibility for your order until it is safely in your hands. If your package is confirmed lost in transit by the carrier, or if an item arrives damaged from the voyage:
- Contact our guardian support team at support@pyrevault.com within 30 days of the dispatch date.
- Include your Order Number and photo documentation if damaged upon arrival.
- We will immediately forge and dispatch a complimentary replacement or provide a 100% refund without dispute.
Customs, Duties & Import Clearances
Over 98% of PyreVault shipments pass through domestic postal customs without incurring any auxiliary fees. However, depending on your national laws and local tax authorities, import tariffs or regional VAT may occasionally apply upon border entry. These fees are established by your regional customs authority and remain the buyer's responsibility.
Frequently Asked Shipping Questions
How do I track my order? +
As soon as your relic leaves the foundry, you will receive an automated shipping notification email containing your tracking number and direct tracking link. You can also monitor real-time tracking through our on-site order lookup or by contacting support.
Can I cancel or alter my shipping address? +
You have a 12-hour grace window from when your order is placed to request address changes or cancellations before our foundries lock the order into casting and fulfillment. Contact support@pyrevault.com immediately with your Order ID.
What if my tracking status has not updated for a few days? +
International postal tracking typically shows pauses while a parcel is crossing overseas transit or clearing customs inspection. Once scanned by your domestic postal service (e.g. USPS, Royal Mail, Canada Post), milestones update daily up to doorstep delivery.